QI Alphabet A to CA = A3 toolB= Balancing measureC= Control chart D to FD = Driver diagramE= Elevator pitch F= Fishbone diagram G to IG = Goal (Smart)H = Habits of an improverI= I.U.D.D.S. J to LJ = Just Do ItK= Kata coachingL= Lean M to OM = Model for improvementN = No, maybe, yesO = Outcome measure P to RP = Process measureQ = Quality (STEEEP)R = Relationship building S to US = StakeholdersT = TeamworkU = Understanding variation V to XV = ValueW = 5 WhysX= eXperiment with PDSA Y to ZY = Your responsibilityZ = Zealous